Return policy

ORDER MODIFICATION

Changes to Ordered Items

No modification assistance is provided. When a customer places an order, they are required to confirm all details related to the size, design, quantity, and other product specifications. Therefore, we do not accept modification requests resulting from errors regarding items, sizes, designs, addresses, or any similar information.

ORDER CANCELLATION

Cancellation Timeframe After Placing an Order

An order may only be canceled within 6 hours after it has been placed. If you contact us after this period, your order may already have been forwarded to our warehouse for processing and shipment.

A cancellation fee of 10% of the total order value will be charged during the cancellation process. To cancel your order, please contact us at support@lfccq.com.

RETURN AND REFUND POLICY

You may request a return after your order has been delivered.

Our return policy is valid for 15 days from the date the delivery is completed. After 15 days, the order will be considered accepted by the customer, and no refund will be issued.

Returns and Refunds Are Accepted in the Following Cases

We will refund the full amount of your original order if you purchased the wrong product, the product does not meet your needs, or you no longer wish to keep the item. This also applies if the product arrives in any of the following conditions:

  • The product arrives damaged.
  • The product arrives broken.
  • The product design does not match the one requested.
  • The product dimensions differ from those requested.
  • The product material is different from what was requested.
  • The product received is not the one that was ordered.
  • The product is different from its original description.

Product Return Conditions

Please note that returned items must NOT meet any of the following conditions:

  • The items have been used or washed.
  • The items have been altered in any way.
  • The items have defects other than the original issue, unless those defects are our responsibility.
  • The items no longer have their original tags attached.
  • The items have loose threads that can easily be trimmed or repaired.

Items must be returned in their original condition and in their original packaging.

Proof of Purchase Required for a Refund Request

  • Shipping label or receipt
  • Proof of purchase
  • Actual photo of the product received
  • Screenshot of the email previously sent by us

Steps to Request a Return and Refund

Customers must submit their refund request to support@lfccq.com together with the required documentation.

Our customer service team will respond within 2–3 business days. Once you receive the return address and instructions, carefully package the items and send them back using a trackable shipping service. Please send the tracking number or a photo of the return shipping receipt to our customer service email address.

Depending on the situation, additional instructions may be provided. If you have not received our confirmation email approving your return and refund request, no refund will be issued. Please do not return the package without email confirmation, as we are not responsible for lost returns. No refund will be issued if we do not receive the returned package. Therefore, please send the return shipment tracking number to support@lfccq.com in a separate email.

Return Shipping Costs

Customers are responsible for the return shipping costs. These costs are not included in the refunded amount.

Refund Processing Time

Refund processing may take up to 2 business days after we receive the returned package. Once we receive your return, we will send you a confirmation email and process a full refund of your order, including the original shipping charges you paid.

If you still have not received your refund, please first check your bank account. Then contact your credit card issuer, as it may take some time before your refund is officially posted. Depending on your bank's processing policy, you should receive your refund within 10–15 days after it has been issued.

If you have completed all of these steps and still have not received your refund, please contact us immediately at support@lfccq.com. Thank you for your patience. We will respond within 2–3 business days.

Thank you,

Customer Service

(*) IMPORTANT NOTES

  • Our return policy allows returns within 15 days from the delivery date. After this period expires, the order will be considered accepted, and no refund can be issued.
  • Items may be returned within 15 days after delivery without any additional fees, except for the return shipping costs.
  • If the returned package is damaged or lost during transit, we will not be responsible, and no refund will be issued. Customers must contact our support team in advance, as we are not responsible for ineligible return requests or for items lost during the return process.